SHIPPING POLICY

Processing and dispatch

We are a small New Zealand business and each order is carefully prepared and packaged by us.

Orders are generally processed and dispatched within 3–5 business days. Custom orders may require additional time, and we will discuss the expected timeframe with you before work begins.

During busy periods, processing times may be slightly longer.

New Zealand delivery

We ship orders within New Zealand using tracked courier or postal services.

Delivery times are estimates and may vary depending on the courier, destination and circumstances outside our control.

Once your order has been handed to the courier, tracking information will be provided where available.

International delivery

We ship selected products internationally.

International shipping costs are calculated at checkout based on the destination and available shipping service.

International delivery times are estimates only and may be affected by customs processing, postal delays or circumstances outside our control.

Customs, duties and taxes

For international orders, the customer is responsible for any customs duties, import taxes, fees or other charges imposed by the destination country.

These charges are outside our control and are not included in our product or shipping prices unless specifically stated.

Customers are responsible for ensuring that the item they purchase can be legally imported into their country.

Damaged or missing parcels

We package all orders carefully before dispatch.

If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the packaging and item.

If your parcel appears to be lost or has not arrived within a reasonable timeframe, please contact us so that we can assist with tracking and, where appropriate, make enquiries with the delivery provider.

Incorrect delivery information

Please make sure your delivery address is correct before completing your order.

If an order is returned to us because an incorrect or incomplete address was provided, additional postage may be required before the order can be sent again.

Contact

If you have any questions about shipping or delivery, please contact us at:

pounamu@christophercarving.com

or through our Contact page.