Privacy policy
PRIVACY POLICY
Pounamu Christopher Carving & The Carvers Wife respects your privacy and takes reasonable steps to protect the personal information you provide to us.
This policy explains what personal information we may collect, why we collect it, how we use it, and your rights regarding that information.
INFORMATION WE COLLECT
When you place an order, contact us, create an account or subscribe to our emails, we may collect information such as:
• Your name
• Billing and delivery address
• Email address
• Telephone number
• Order and purchase details
• Information you provide when contacting us
• Information necessary to process and deliver your order
We only collect information that is reasonably necessary for our business purposes.
WHY WE COLLECT YOUR INFORMATION
We may collect and use your personal information to:
• Process and fulfil your orders
• Arrange delivery
• Contact you about your order
• Respond to enquiries
• Provide customer service
• Process payments
• Send marketing emails where you have chosen to receive them
• Improve our website and customer experience
• Meet our legal, accounting and record-keeping obligations
If you choose not to provide information that is necessary to process an order, we may not be able to complete the order or provide the requested service.
PAYMENT INFORMATION
Online payments are processed through third-party payment providers.
We do not store your complete payment card details ourselves.
SHARING YOUR INFORMATION
We may need to provide relevant personal information to trusted third parties where necessary to operate our business, including:
• Shopify and services supporting our online store
• Payment providers
• Shipping and courier providers
• Professional advisers where necessary
• Government or regulatory authorities where we are legally required to do so
We do not sell your personal information.
INTERNATIONAL SERVICE PROVIDERS
Some of the services we use to operate our online store may store or process information outside New Zealand.
Where personal information is disclosed to an overseas service provider, we take reasonable steps to ensure that it is handled in accordance with applicable New Zealand privacy requirements.
MARKETING EMAILS
If you subscribe to our email list, we may send you information about new carvings, collections, markets, special offers or other news from our business.
You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the email.
COOKIES
Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage and improve your shopping experience.
Some cookies may be provided by Shopify or other services used on our website.
KEEPING YOUR INFORMATION SAFE
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification or disclosure.
No method of transmitting or storing information online can be guaranteed to be completely secure.
HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service and meeting our legal and accounting obligations.
ACCESSING OR CORRECTING YOUR INFORMATION
You have the right to ask us for access to personal information we hold about you and to request correction if you believe the information is inaccurate.
If you would like to access or correct your personal information, please contact us through our Contact page.
PRIVACY QUESTIONS
If you have a question or concern about how we handle your personal information, please contact Christopher & Emma at pounamu@christophercarving.com, or through our Contact page.
We will do our best to respond promptly and fairly to any privacy concern.